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Digitize complex processes yourself with forms, workflows and documents

Markel has been using our product Diamond Forms, Flows & Docs for a number of years to digitize both internal and external processes with repetitive work. What makes Diamond so suitable for Markel is the possibility to set up forms, workflows and connections yourself. This reduces the implementation of changes to forms to a few minutes.

Diamond Forms, Flows & Docs

Requirements

Requirements and solutions

Solutions

Be able to digitize complex processes themselves

Using Diamond, customers can easily convert complex processes into digital flows themselves. In contrast to complex systems, where changes have to be requested, scheduled and executed by an external party, employees at Markel can quickly perform these tasks themselves with Diamond.

This makes it easy to digitize repetitive tasks such as registering visitors using forms with automatic actions. Even Markel's complex processes, such as digital post-calculation of policy costs, damage reporting, applications and UBO requests, can be built with Diamond without the need for an entire team.

Connect to Markel's processes

Diamond offers various features that perfectly match the processes of insurers, such as Markel. With the white label options, forms, e-mails and documents can be used in different corporate identities. Logic and dependencies can be applied for complex processes with various components, which can differ per end user. This means that the end user only sees the relevant questions and topics.

With the system integration functionalities, it is possible to digitise complex processes by integrating with existing systems for retrieving and storing data. For example, we are currently investigating whether we can realise a link with the Sanctions platform for UBO research.

Result

  • Improved speed and efficiency thanks to structured and smart process design.
  • Cooperation on a personal level, with direct contact and good support.
  • Post-calculation forms already used thousands of times.

Testimonials

De klant aan het woord

Raymond Hendriks Profielfoto
“The collaboration with Fenetre and the Diamond platform offers convenience with a face!”
- Raymond Hendriks, Manager Ecosystems Markel

Looking to develop a project?

Reach out to us today and discuss the possibilities. Our experts are always willing to help and advice you.

Nathanael Buwalda)