;

Item status

When a new item is created it automatically gets the "Nieuw" status. While the ticket is active it will go through different statuses. The printscreen below shows all possible statuses. These options will show when you click the status field.

A blue status like "new" or "Budget akkoord / inplannen" means that we are working on the item and shows what we are working on.
When the status is yellow, like “Ter acceptatie klant” it requires action from you.

Nieuw	Create the report with a clear description of the error/request/question.
In analyse	Fenêtre is analyzing the report.
Budget ter akkoord klant	Agree or disagree with the budget.
Budget akkoord / Inplannen	Select this status if the budget is approved. Fenêtre will then schedule the work.
Budget niet akkoord	Select this status if the budget is not approved.
Ingepland	Fenêtre has planned the work for this report.
In uitvoering	Fenêtre is busy carrying out the work.
Interne test	Fenêtre is testing.
Klaar voor AT deploy	Fenêtre has tested the new version and will will soon release this on your test environment.
Ter acceptatie klant	The new version is ready on your test environment for acceptance.
Geaccepteerd klant / IPN	You agree to the new version, it can be put into production.
Niet geaccepteerd klant	You do not agree with the new version. Provide an explanation in the comments as to why/which adjustment was not accepted.
Afgesloten	Fenêtre has closed the report.
Wacht op klant	You are working on something related to the report, have you finished the work? Change the status to 'In analyse'
Ter herbeoordeling klant	We are waiting for an answer, view the report to see what your input is needed on. Have you provided input? Change the status to 'In analyse'
Wacht op externe leverancier	Fenêtre is waiting for a third party.
Uitgesteld	The report has been postponed. Return this to 'New' status when the report can be processed again.

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