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What is an AI chatbot for companies?

An AI chatbot is a digital assistant that uses natural language processing (NLP) and large language models (LLMs) to understand and answer questions in natural language. With AI chatbots, you make internal and external knowledge directly accessible by connecting it to your company data. You bundle years of industry knowledge and organizational information into one smart interface, for example for:

• External (multilingual) customer service
• Internal HR or IT questions about leave, contracts, or policies
• Sharing knowledge and expertise specific to your industry and organization

What is the value of an AI chatbot for your organization?

A well-designed company AI chatbot provides immediately measurable benefits:

• Lower workload: fewer repetitive questions for customer service and internal teams
• Faster response times: an instant answer, without waiting
• Higher customer satisfaction: consistent and correct information
• Cost savings: scalable support without additional staff
• Better knowledge sharing: one central source of truth within your organization

Whether it’s customer service, sales, HR, or IT support, an AI chatbot increases efficiency and quality at the same time.

More than AI chat: productivity and quality for teams

A custom AI chatbot for your business goes further than an organizational ChatGPT subscription:

• Prompt library: one central set of prompts per role/team, managed and manageable with versions
• Automatic prompt improvement: support in sharpening prompts for better answers
• Quiz/training mode: onboarding and knowledge checks (e.g., support scripts, product knowledge, procedures)
• Cost advantage: one business solution is often cheaper than separate AI subscriptions per user (less fragmentation, centralized management)

AI chatbot connected to your systems

By integrating custom software development with AI chatbots, not only can answers be given, but actions can also be executed directly in:

• CRM and ERP
• Customer portals
• Document management systems
• Internal databases and APIs

Read more about custom software and AI

Start smart with a company AI chatbot

Would you like to know how AI chatbots can help your organization work more efficiently and perform better?

With our AI advisory, you quickly discover where the biggest opportunities are. No-obligation contact, response within 1 working day.

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